84db Privacy Policy
How your personal information is collected, stored, and used — your privacy at 84db is our top priority.
Introduction
84db is a reliable online casino and betting platform operated for users in Bangladesh. Ensuring the security of the personal information you provide to us while using our services is our core responsibility.
This privacy policy describes how 84db collects your information, how that information is used, and what measures we take to keep your information secure. By using the 84db website or services, you will be considered to have agreed to the terms of this privacy policy.
We believe that transparency around information is the foundation of a healthy and trusted relationship. That is why we have presented this document in simple, easy-to-understand language so you can clearly see what we do with your information.
Information Collection
When registering an account and using services on 84db, we may collect various types of information. The information collected can be divided into the following categories:
2.1 Information You Provide Directly
When you register with 84db or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Password (always stored in encrypted form)
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for financial transactions)
- Records of conversations with customer support
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device information (operating system, browser type)
- Login time, session details, and browsing activity
- Game play history and betting patterns
- Information collected through cookies and similar tracking technologies
- Device location data (if you grant permission)
Use of Information
84db uses collected information only for legitimate purposes. Below are the reasons we may use your information:
3.1 Service Operations
- Creating, managing, and securing your account
- Processing deposits, withdrawals, and other financial transactions
- Verifying your identity and age (to prevent access by those under 21)
- Providing customer support services
- Distributing bonuses, promotions, and rewards
3.2 Security and Compliance
- Preventing fraud, money laundering, and other unlawful activities
- Ensuring compliance with applicable laws and regulations
- Protecting the security and integrity of the platform
- Implementing responsible gaming policies
3.3 Improvement and Personalisation
- Customising services according to your preferences
- Improving platform performance and user experience
- Informing you about relevant promotions and offers (with your consent)
- For analysis and research (in a non-personally identifiable manner)
Information Storage and Security
84db follows industry-standard security practices to ensure the protection of your information.
4.1 Technical Security
- All data transfers are secured using SSL encryption technology
- Sensitive information (passwords, financial data) is protected with high-grade encryption algorithms
- Servers are protected by firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments are conducted
4.2 Retention Period
Your information is retained only for as long as necessary. Even after an account is closed, some information may be kept for a specified period to meet legal obligations (such as retaining financial records). When information is no longer needed, it is securely deleted or anonymised.
4.3 Organisational Security
- Only authorised staff have access to your personal information
- All staff receive training on data protection
- Data access logs are reviewed regularly
Sharing Information with Third Parties
84db does not sell your personal information. However, in certain circumstances we may share information with trusted third parties:
5.1 Service Providers
- Payment processors (for handling bKash, Nagad, Rocket, and bank transactions)
- Identity verification service providers
- IT infrastructure and cloud storage service providers
- Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) — only data relevant to operating game services
5.2 Legal Obligations
If a court order, legal directive, or valid request from a government authority is received, we may be required to provide the necessary information. In such cases, we will make every effort to protect your privacy within the limits of the law.
5.3 Business Changes
If there is a significant change to 84db's business structure (such as a merger or acquisition), your information may be transferred to the successor entity. However, the terms of this policy will continue to apply in such cases.
Cookies and Tracking Technologies
84db uses cookies and similar technologies to operate the website smoothly and improve your experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary for the core functionality of the website, such as maintaining login sessions and ensuring security.
- Functional Cookies: These help remember your preferences and settings.
- Analytics Cookies: Used to understand how the platform is used so we can improve our services.
6.2 Managing Cookies
You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features of the website to not work properly.
Your Rights
As a user of 84db, you have the following rights over your personal information:
- Right of Access: Upon request, we will inform you of what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can have it corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you can restrict the processing of your information.
- Right to Data Portability: The right to receive the information you have provided in a structured format.
- Right to Object: The right to object to the processing of your information for specific purposes.
- Right to Withdraw Consent: The right to withdraw consent at any time where processing is based on your consent.
To exercise these rights, please contact our support team. We will review your request and respond within a reasonable time.
Privacy of Minors
84db is for users aged 21 and above only. We do not intentionally collect any information from minors.
If we become aware that a minor has created an account or provided personal information on our platform, we will immediately close that account and delete the associated information.
If you believe that a minor has registered on our platform, please contact us immediately.
Policy Changes
84db may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
If you do not agree with the revised policy, please contact our support team to close your account.
Contact
If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact us in the following ways:
Data Protection Team, 84db
We generally aim to respond to your request within business days. For urgent matters, please contact us directly via live chat.